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Brainstorms

Staff Spat? Bring in Frankenstein to Sort Things Out

Consider it horror therapy.

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Faced with a workplace riven by friction among employees, Jon Walp, the manager at Long Jewelers in Virginia Beach, VA, called a store meeting and forced his staff to watch the fight scene from the old Frankenstein Vs. The Wolf Man movie. “The point was how silly it was and that by working together, we would all make more money,” he recalls, adding, “It worked — for a while.” The bigger lesson is that when it comes to human relations and employees’ fragile psychologies, it pays to be imaginative.

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A Liquidation Sale during a Pandemic? Wilkerson Showed Them the Way

For 25 years, Stafford Jewelers of Cincinnati, Ohio, was THE place to go for special gifts, engagement diamonds, high-end Swiss watch brands — in other words, the crème de la crème of fine jewelry. But this summer, the Stafford family was ready to retire. So, they chose Wilkerson to help them close up shop. “One of the biggest concerns was having the sale in the middle of COVID,” says Director of Stores Michelle Randle. Wilkerson gave the Stafford team plenty of ideas as well as safety guidelines, which they closely followed. “All of the employees felt safe, the customers coming in the door felt safe and we did a lot of business,” says Randle. How much business? “The inventory flew,” she says. Translation: They sold millions and millions of dollars-worth of merchandise. Randle calls it, “an incredible experience.” Would she recommend Wilkerson to other retailers who are thinking of thinning their inventories or retiring? “Everyone got more than what they expected out of the sale. You have to hire Wilkerson. They’re amazing.”

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