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When a client asks for something you don’t have, there’s a conundrum, says Aleah Arundale of the popular Jewelers Helping Jewelers Facebook group.

You can spend a lot of time and resources trying to get it — and sometimes you still don’t make the sale.

You can try to sell the person something you do have, but then you risk looking like you don’t care about the customer’s needs.

What to do?

In her latest video, Arundale offers some ideas.



Aleah Arundale is a fifth-generation jeweler turned loose diamond wholesaler and the creator of the Jewelers Helping Jewelers Facebook group. Sign up for her Jewelry Sales Tips newsletter by emailing her at aleah@olympiandiamonds.com.

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Jimmy Degroot

Video: How to Get Rid of Negative Thoughts in Your Work as a Jeweler

It’s better to embrace positivity.

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NEGATIVITY DOESN’T HELP anybody, and it’s best to get rid of thoughts, words and actions that bring people down, says jewelry store training expert Jimmy DeGroot.

In this video, DeGroot explains how to make a habit of embracing positivity.

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Video: How to Generate More Referrals for Your Jewelry Business

Do you have a formal system in place?

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EVERY JEWELER LOVES referrals, but many do nothing to make them happen.

In today’s video, marketing expert Jim Ackerman explains how to apply a systematic approach to generating referrals.

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Video: How to Show Your Jewelry Customers That You Truly Care

Here are a few ideas for connecting with people.

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THE BEST SALESPEOPLE sincerely care about other people, says jewelry store training expert Jimmy DeGroot.

Assuming this describes you, don’t be afraid to show it. In this video, DeGroot borrows ideas from Jack Mitchell‘s Book Selling the Hug Your Customers Way and provides ideas for connecting with people.

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