One reader advises making up for lost sales online with higher repair prices.
Customer service makes or breaks a business. Occasionally you have to think outside of the box or go to the extreme to make a difference, so...
Here are your letters-to-the-editor for this month.
Nine distinguished retailers form the panel.
1 For many jewelers times have never been better. Thirty-eight percent of the 730-plus jewelers who answered the 2018 Big Survey said one of the last...
It's always interesting working with family.
Two readers warn guns are dangerous, while another worries about the death of retail in favor of custom design.
Here's what you got to say for our last issue.
'Keeping our best sellers in stock helped make our holiday sales soar.'
INSTORE offers practical advice for your store.
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For the most part, men are the higher earners.
Test your knowledge.
More time at work doesn't always spell success.
Retailers reveal their surprising sales feats and failures.
'And I would have gotten away with it, too ... '
See what our readers had to say this month.
Jewelers share their most meaningful measures of success.
'Online, online and online,' said one jeweler.
'Making hay while the sun shines,' said one jeweler.
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