There’s a surefire way to make your jewelry store memorable — the kind of place customers want to visit again and again, says marketing specialist Jimmy DeGroot.
The key, he says, is to set “store absolutes.”
“You may have heard them called non-negotiables or standards, but they are the actions, words and attitudes we do every time with every customer,” DeGroot says in the video below.
He adds: “What creating and enforcing store absolutes does for you is provide a consistently awesome experience for every customer. And when they have a great experience, they tell people about it … and they keep coming back.”
Don’t set the absolutes yourself, DeGroot says. Formulate them with your team — you need their buy-in.
Your absolutes can cover customer service, such as how you greet customers, as well as sales and other areas.
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“They’ll make management happier and sales staff happier and definitely be delightful and memorable to customers,” DeGroot says.
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