Why there’s no such thing as a “quick fix” that lasts.
Just about any game you played as a kid can be turned into a contest for your team.
You won't have a good vibe with every customer. But your store can still get their business.
Happy salespeople sell 300 percent more than unhappy ones.
Identifying and addressing key pain points can make a huge difference.
Getting rid of the negative energy can make your workplace not only more pleasant, but also more productive and profitable.
Jimmy DeGroot explains why discounting is often a bad idea, and the approach you should take instead.
In this video, Jimmy DeGroot offers tips for injecting a little joy into your jewelry business.
Your next star employee might be closer than you think.
A good conversation can take your team a long way.
You might not have to look far.
Go for planned but not scripted.
The 'new normal' won't last forever.
The course is being offered via Zoom.
You don't need a long list of resolutions.
Avoid autopilot mode when dealing with customers.
It's time to capitalize on a major development over the past year.
Training can help to calm the storm.
Being a workaholic has done his marriage no favors.
He talks about growing up in the business.