Go for planned but not scripted.
The 'new normal' won't last forever.
The course is being offered via Zoom.
You don't need a long list of resolutions.
Avoid autopilot mode when dealing with customers.
It's time to capitalize on a major development over the past year.
Training can help to calm the storm.
Being a workaholic has done his marriage no favors.
He talks about growing up in the business.
He has something to prove.
Jimmy visits Adam Funk of Diamonds & Gold in Green Bay, WI.
Use your downtime wisely.
Strong communication can improve morale and even boost sales.
Jimmy talks about his experience as a jeweler following the 9/11 tragedy.
Forget about the Styrofoam cups and powdered creamer.
Jimmy DeGroot offers a few practical tips.
He describes the corporate business as "very cutthroat, very push-push".
Some of his anxiety may be self-induced.
Show potential customers what it's like to do business with you.
'I wanted a free, open forum where everybody could say whatever they want, whenever they want.'