The industry veterans discuss the relationships between retailers and vendors — dynamics, potential problems, and how to keep them on track.
There are two traits you absolutely must possess.
When two or more salespeople are involved, things are more complex -- but teamwork is well worth it.
Part 2 of 2.
Part 1 of 2.
The holidays are a great time to try to get an outside perspective of your store.
In this short video, Jimmy DeGroot reminds us why getting out into your community is still important.
Join Jimmy DeGroot and Peter Smith for an engaging and spirited talk on the jewelry trade.
This must-see video shows off some remarkable jewelry-industry musical talent.
Don't miss these tips for optimizing your outreach efforts.
It starts with self-analysis by the owner or manager.
Invest time in training and getting to know your team in order to make them the best they can be in your business.
It means building value by figuring out what the client wants.
If Jeremy is really dead, why is he still posting on Facebook?
Why there’s no such thing as a “quick fix” that lasts.
Just about any game you played as a kid can be turned into a contest for your team.
You won't have a good vibe with every customer. But your store can still get their business.
Happy salespeople sell 300 percent more than unhappy ones.
Identifying and addressing key pain points can make a huge difference.
Getting rid of the negative energy can make your workplace not only more pleasant, but also more productive and profitable.
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