Here are a few ideas for connecting with people.
Jimmy and Doug share the 10 dumbest things they've seen happen in jewelry stores (including their own).
There are ways to get back into a sales mindset.
At least a couple customers a week come in thinking it's a place to eat.
Gene meets four-time NFL Pro Bowl leading rusher Ahman Green.
Writing the check for that new training service is just the beginning of the improvement process.
Do this instead.
It's a tumultuous story. It's also a pretty common one.
A creative approach and plenty of hard work helped her get ahead.
His employee's answers aren't adding up.
It's important to understand what they do well (and poorly).
Jimmy and Doug talk with Joy Janssen of e-commerce oriented family retailer Eco Diamond.
Ever tried being passive-aggressive for years on end and hoping the person quits?
The weird twist: They're often the top producer in the store.
A bad employee can poison your business.
The key ingredients are right culture, right incentives and right training.
A viewer's question brings out the worst in Gene.
Candidates in their 20s and 30s think differently from older generations.
Craigslist is always a great start, he says in this satirical video.
Meet a Lockport, NY, jeweler whose fun, casual approach makes his store approachable.