“Yeah, right?” WHEN TO SAY IT: When a male customer has brought in his wife’s jewelry to be cleaned. BUT THIS MUST COME AFTER YOU PREVIOUSLY...
For all its creative power, CAD can be a clunky sales assistant. This article originally appeared in the January 2015 edition of INSTORE. Even though CAD...
Customer complaints can permanently damage your business and reputation. WHY IT IS TRUE: According to advertising guru Roy Williams, on average of 25 customers won’t complain...
Good Things in a Jar Forget grandiose New Year’s resolutions. Instead, take one small step to a more fulfilling, positive and memorable life with a “Good...
In our industry, we have the opportunity to do these things almost every day.
Bench profitability shouldn’t be a guessing game. This article originally appeared in the January 2015 edition of INSTORE. Life is a little less complicated when you...
You have to work harder for the same total sales. This article originally appeared in the January 2015 edition of INSTORE. The shift during the recession...
Independent jewelers enjoyed another strong sales period last month with our data showing same-store average sales on a rolling 12-month basis increasing by 1.05 percent from...
50 Years of Doing the Right Thing The latest generation of Blumenthals carries on a legacy of commitment, hard work and integrity B Y K A T...
EDGE GROUP JEWELERS show 25% YoY gain in September; cash management holds key to Christmas success. With the busy holiday season on the horizon, most jewelers...
It’s the season to buckle down and reap the rewards of what we’ve sown. My store is located in an agricultural community located in southern Indiana....
Retail champions prove that with great power comes great jewelry BY TRACE SHELTON When I was a kid, I fell in love with superheroes. Spider-Man, Iron...
SMART Show keynote speaker Paco Underhill reminds us that staying relevant may require us to adjust how we think. In one important way, it may well...
Edge group jewelers show 25% YoY gain in September; cash management holds key to Christmas success. With the busy holiday season on the horizon, most jewelers...
The perfectly merchandised jewelry store, say marketing and display experts, should allow people to escape, to forget themselves and their financial considerations. The perfectly merchandised jewelry...
The Case of the Impatient Intended A bride-to-be offers to make a “secret” $1,000 contribution toward the payment of her ring. What should the jeweler do?...
While overall sales continued to climb in August, rising 13 percent to $105,769 from $93,458 in the same month last year, a dip in average sale...
Last-minute efforts can tip the holiday sales scales. BY TRACE SHELTON Your store won’t have the “it factor” this holiday season unless you dot your Is...
Once you know what you really want from life, you have a simple choice to make.
Plus tips for using signage effectively during the holiday season.
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