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Manager's To Do

What You Need to Be Doing in Your Business This June

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Lara Bergseth of Idar Jewellers

Week 1 June 5-10

STAFF If you’re at the Vegas shows, phone your local pizzeria and order a couple of deluxe 14-inchers for your staff back in the store. They think you’re living it up, which may be far from the truth, but let them know you’re thinking about them.

Customer service “I always treat everyone like they have a million dollars to spend,” says Lara Bergseth of Idar Jewellers in Victoria, British Columbia (PICTURED). People really appreciate not being judged. I once had a lady send me a note that said, ‘I only spent $1,500, but you made me feel like I spent $15,000. Thank you!’”

MARKETING Father’s Day (June 18) is two weeks away. Begin posting your specials on your website today, then wait a day and send your Dad’s Day promotional e-mail.

SALES FLOOR You should start to see wives and daughters coming in this week (and maybe those slacker sons next week). Don’t forget to ask the girls if they’d like to see a little something special for themselves as well.

Week 2 June 12-17

MANAGEMENT There’s a good chance you were exposed to some great ideas at a trade event in the past few months. Draw up a plan to implement the best of those suggestions before another year passes and you’re again sitting in a trade session thinking, “I should do that.”

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MARKETING On your return from the Vegas shows, mail or email a trends report to customers based on your show buying. Headline it: “Hottest Trends Straight From the Las Vegas Jewelry and Watch Shows.”

MARKETING Start thinking about a summer event. Tie in the food and wine with the source of the gemstones. Become known in the community for bringing in artists or craftspeople or speakers for public events.

Week 3 June 19-24

TECHNOLOGY Take advantage of the coming slow season to familiarize yourself with any new equipment or software you may have purchased. Become a master, not a slave of your technology.

TRAINING Write down one important skill that you can teach each member of your staff. By the end of next week, make sure that you’ve spent at least some time working with each staffer on that skill.

MARKETING Do a mail-out to remind customers about your backroom services in summer. Check that you have the supplies you need to support such a service, including specialty tissue to protect sterling from tarnishing and gold/platinum from scratching; plastic bags to retard tarnishing from air contact; flannels for outer protection; adhesive-style plastic for immobilization for shipping, and white gloves for staff when they take in items.

Week 4 June 26-July 1

INVENTORY Don’t leave your new goods from Vegas sitting in the vault. Get everything priced  and in your cases within a day of its arrival.

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TELEMARKETING It’s been six months since Christmas. Ask holiday-season customers to bring in their jewelry for a free checkup.

MANAGEMENT Invite 10 customers to form an advisory panel for your store, recommends trainer Kate Peterson. Schedule three meetings a year and ask them to discuss what they like and how they would advise you to improve and grow. “Pay” them with lunch and gift cards — and most important, use what they tell you!


This article originally appeared in the June 2017 edition of INSTORE.

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Manager's To Do

Add These Dates to Your To-Do List to Ensure a Productive May

Mother’s Day, the Vegas shows, summer and more guarantee it will be a busy month.

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May 5-11

SALES Everything should be in place for Mother’s Day (May 12). Remind salespeople that it’s a fantastic opportunity for add-on sales in the form of matching jewelry. What have you bundled for dad and daughter to buy together for Mom?

PLANNING If you’ve typically taken your annual vacation in July, why not shake things up a bit and opt for vacation in August this year? Who knows what your community’s jewelry needs are like in July if you’ve never really been present.

STRATEGY Vegas bound? (JCK begins May 31.) Hunker down with your POS system. Be clear on what you are trying to achieve at the show. What are your goals? To attract female self-purchasers, expand your bridal clientele with new bridal product, increase margin with in-house branded collections? (And keep an eye out for our June trends guide toward the end of the month at instoremag.com — it could be a huge help.)

May 12-18

MANAGEMENT Start meeting with staff at least monthly to share three “good things” to build on and three “development areas.”

MARKETING Your best customers are your current customers. Identify your 200 top customers. Draft a plan to market to them in the second half of 2019.

SECURITY Hotels in Vegas make it clear they are not responsible for loss or theft of items brought into their property. If you travel with goods, look into getting insurance.

May 19-25

OPERATIONS Hurricane season is ahead in many parts of the country. Run through a checklist to ensure that your bad weather protocol is up to speed.

BUYING This year, be organized and professional in front of your vendors in Vegas — prepare all your reports and forms. Re-confirm your appointments, and get cell phone numbers so you can contact them if you need to.

May 26-June 1

BUYING In Vegas, make a point to visit the Design Atelier at Couture and The Design Center at the JCK Show. The talented designers in these sections create jewelry unlike anything you may have seen, which will engage your most consistent clients while also opening up new markets.

SHOP Slow season project: Take photos of all waxes not already in your CAD library and add them.

MERCHANDISING With summer on the way, Larry Johnson says redo the props in your showcases to give a fresh look. Throw away those seashells in the pearl case and replace them with props that show your customer all the places in town where she can wear those beautiful pearls.

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May Day, Sea Monkey Day and More Important May Dates

One is a day to remind yourself that ultimately, you’re selling emotional benefits.

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1 Elsewhere, the proletariat may be standing shoulder-to-shoulder on May Day, singing “L’Internationale” to show solidarity with their daily toil, but in the good ol’ U.S. of A, that’s not considered politically correct. In place of class struggle, tell your staff you want to hear what can be done to make your store a better place to work. Ask your employees to come up with three small things each that would make their working days more pleasant. Implemented right, small things can go a long way to making employees feel empowered, involved and happy to be at work.

4 AUDREY HEPBURN, who was born on this date 90 years ago, did more for little black dresses and diamond earrings than anyone else in history. Mark the occasion with an invitation-only morning event with your favorite customers.

14 The BIRTHDATE OF THE BUDDHA is a perfect time to focus on what works and let go of the rest. Invite input, keep an open mind, and act to de-clutter.

16 It helps to be smart in your marketing, but bold is so much better. Remember that today as the world celebrates SEA MONKEY DAY — a briny nod to the power of selling emotional benefits.

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Siblings Day, National Volunteer Week and More Important April Dates

Seize on this date to own the ideas of truthfulness and trust in your community.

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10 Sure, sometimes they wouldn’t surrender the TV remote, and you had to wear red because they got the blue top, and they never seemed to do their fair share of the dishes … But they are also the only other people on the planet who understand what weirdos your parents are. On National Siblings Day, remind your customers of all this. Siblings are like the best friends we never asked for but are really glad we have. They deserve a nice surprise gift — in red.

7 On National Volunteer Week, pick up litter on roadsides or in your local creek, serve food to homeless, repaint the children’s shelter; do something to give back to your community.

14 On Be Kind to Lawyers Day, send a cheery note of thanks to yours for their hard work keeping your business safe from legal jeopardy.

30 Those honored on National Honesty Day are given “Abes” to mark their commitment to truthfulness. Sponsor an event at a local school. Own the ideas of truthfulness and trust in your community.

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