Connect with us

Press Releases

Podium Expands Interaction Management Platform with Launch of Teamchat

It will help local businesses centralize company interactions.

mm

Published

on

(PRESS RELEASE) LEHI, UT — Podium, the leading interaction management platform for local businesses, announced the addition of Teamchat to its existing suite of interaction management tools. The new communication solution will help local businesses centralize company interactions and allow employees to conveniently collaborate internally within the same platform used to interact with customers and vendors.

Video: Are You Having a Blast? The Most Successful Jewelers Are
Jimmy Degroot

Video: Are You Having a Blast? The Most Successful Jewelers Are

Video: Sales Management Master Class Taught by Jewelry Professionals Begins Sept. 14
Jimmy Degroot

Video: Sales Management Master Class Taught by Jewelry Professionals Begins Sept. 14

Video: To Find Great Jewelry Store Employees, Go Out to Lunch
Jimmy Degroot

Video: To Find Great Jewelry Store Employees, Go Out to Lunch

With Teamchat, internal teams can exchange direct messages and group messages, include clickable links, send and receive attachments, and use mentions to help simplify and streamline internal communications. The solution centralizes interactions between team members, as well as between the company and customers.

“Podium Teamchat has allowed our teams to bring all our conversations into the same place, making it easy to collaborate on how to best help our fans,” says Ty Wardle, director of membership & sales services with the Utah Jazz. “Through the Podium Interaction Management platform, we’re able to easily manage every touchpoint with Jazz fans so we can maintain a superior customer experience while strengthening our business. Teamchat plays an integral role in this process because it empowers us to do more as a team by conveniently coordinating all our customer interactions.”

By centralizing interactions, employees can conveniently collaborate and drive leads into customers. Having conversations and sending information in context leads to better service for customers than simply sending memos, and convenient communication can help employees feel more engaged in work and improve camaraderie among coworkers. And unlike some other communication platforms, Teamchat has been specifically designed for local businesses.

“We set out to solve the review gap for local businesses, but in doing so, we found more pain points that we knew we could alleviate,” said Eric Rea, CEO of Podium. “This addition to our suite of interaction management solutions, will help make communication easier for these organizations in a way that email, text, and tools built for larger companies can’t. We know local businesses are the backbone of our economy—and our communities—and are dedicated to helping them be more efficient and successful.”

Founded in 2014, Podium is now working with more than 37,000 businesses. Creating more than 12 million customer interactions every month, nearly one in four (22%) U.S. smartphone owners have connected with a local business via Podium’s platform.

Advertisement

To learn more about Podium Teamchat, please visit podium.com/teamchat.

Advertisement

SPONSORED VIDEO

When Sales Beat Projections, You Know Wilkerson Did Its Job

There are no crystal balls when it comes to sales projections. But when Thomasville, Georgia jeweler Fran Lewis chose Wilkerson to run the retirement/going-out-of-business sale for Lewis Jewelers and More, she was pleasantly surprised to learn that even Wilkerson could one-up its own sales numbers. “Not only did we meet our goal, but we exceeded the goal that Wilkerson had given us by about 134%,” she says. After more than 40 years in the business, Lewis says she decided a few years ago to “move towards retirement.” And she was impressed by Wilkerson’s tenure in the industry. Overall, she’d recommend the company to anyone else who may be thinking it’s time to hang up their loupe. “As a full package, they’ve done a very good job and I’d definitely recommend Wilkerson.”

Promoted Headlines

Advertisement

Advertisement

Advertisement

Subscribe


BULLETINS

INSTORE helps you become a better jeweler
with the biggest daily news headlines and useful tips.
(Mailed 5x per week.)

Facebook

Latest Comments

Most Popular