Jimmy and Doug talk with Joy Janssen of e-commerce oriented family retailer Eco Diamond.
Ever tried being passive-aggressive for years on end and hoping the person quits?
The weird twist: They're often the top producer in the store.
A bad employee can poison your business.
The key ingredients are right culture, right incentives and right training.
A viewer's question brings out the worst in Gene.
Candidates in their 20s and 30s think differently from older generations.
Craigslist is always a great start, he says in this satirical video.
Meet a Lockport, NY, jeweler whose fun, casual approach makes his store approachable.
Boost your cash flow and profitability -- along with your employees' careers.
Hiring a relative isn't always a bad idea. But it was this time.
The key is to start with 'Why?'
Or would you rather be their permanent baby-sitter?
A few simple steps can make a big difference.
What do you do when what used to work isn't working anymore?
Hey, everybody needs to have goals.
Don't let these 'sales-making questions' trip you up.
His approach sounds truly ... unique.
You've got to control your customer flow to have the strongest possible holiday season.
Sure, Gene makes a donation. But is his heart in the right place?
INSTORE helps you become a better jeweler
with the biggest daily news headlines and useful tips.
(Mailed 5x per week.)