"This one still haunts me because she was such a good customer over the years."
In our profession, we see some pretty disgusting things. We want to know ... what's the grossest of the gross?
This story was originally published in INSTORE in December 2018. Any random day in the life of a jeweler provides plenty of stories to tell –...
You don't want to do business with these guys.
I got a call from a husband in the middle of a nasty divorce telling me his soon-to-be ex was on her way to make us...
The check never cleared.
Ever heard the phrase, “No question is a dumb question?” Whoever said that never met these customers.
She became visibly angrier and angrier.
"We were told how rude we were."
David Squires really wants you to call him. Hey everybody, let’s try an experiment. We think it might be fun. For 16 years (yes, we’ve been...
He swore he could see a line.
A law-enforcement officer would come in often in uniform, but one Saturday, he and his wife came in wearing jeans and t-shirts. Going to write up...
He couldn't believe the way it worked out.
What do you say to the little old lady who brings in her eyeglasses and asks you to insert the screw that holds the lens in...
They certainly do bring the drama.
WE HAD A CUSTOMER who wanted us to make her a “custom leash” from sterling silver chain for her pet alligator. I said we’d need to...
The current proprietor's hot pink hair definitely threw her for a loop.
A fellow came in to return an engagement ring he had just purchased a few weeks earlier. He said his fiancée had refused it, so it...
WE HAD A “CUSTOMER” come in looking for matching wedding bands for him and his soon-to-be wife. As my office manager bent down to show him...
An aged gentleman comes into our store to pick up a job. He asks to use our bathroom. After an extended period of time, I am...
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