1 “Americans aren’t ready to declare the recession over” is the National Retail Federation’s prediction for this year’s holidays. But its survey found nearly...
[dropcap cap=F]irst impressions are so important that Tom Peters (author of The Little Big Things) recommends creating a new C-Level job for it. So in addition...
A story appeared over the weekend in the New York Times about a business that has a very different sort of customer service model. (Read the...
Black Friday, even if you know exactly what it means it doesn’t sound like a very cheerful way to start the holiday season. When I think...
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One is a must-have. The other is the life of the party.
WHY IT’S TRUE A boulder rolling down a hill not only gathers no moss, but probably becomes dirty and damaged along the way. Dumping a large...
Taking a cruise might just be the best thing for your store. [dropcap cap=I] just came back from a 12-day Mediterranean cruise with my wife and friends....
Every store should have a list of non-negotiable principles.
[dropcap cap=G]ary Bilton considered himself a very lucky man. He had a great job, a happy, loving family and, in his view, more good luck than...
Your financial reports tell one story. Your effort another.
Excuse me if I don’t bring a gift.
How to step up your revenue game, respond to critical online views, bounce back from an underquote and more. [h3]A New Lease, Please![/h3] [dropcap cap=Q.][h4][b]I’d like...
OFTEN THE UGLY sister to the more glamorous diamond and gold departments, many jewelers have a lot of reasons to be thankful for their repair business...
[componentheading]Yes, I Do[/componentheading] We love greeting customers with “Merry Christmas!” Most return the greeting with a big smile. It makes them and us happy!— Deborah Lucas;...
[dropcap cap=Y]ou’re sitting in the store, bored out of your skull, and want something to do right away? Go to INSTOREMAG.COM. Between our “Work...
In the presence of a sales maestro, selling is seen in a completely different light. [dropcap cap=Y]ears ago, I cold-called Abbott Taylor Jewelers in Tucson, AZ....
Quickly build rapport by crossing the great divide — get out from behind that showcase!
Lower price category saves the month.
Step up your revenue game, respond to critical online views, bounce back from an underquote, and more. [h3]Hitting The Wall[/h3] [dropcap cap=Q.][h4][b]After five years in operation,...
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