Plus, strategies for following up on customer referrals, and the pros and cons of Paypal.
Turn the satisfied into the enthusiastic, says David Geller.
Don't let rising gold costs affect repairs, says David Geller.
Shane Decker offers ways to wow customers with super repair service.
A convicted embezzler tells Laurie Owen how he stole from his employers … and how to stop people like him.
Can you search an employee you suspect of theft?, powering up your gift cards, and a few fresh responses to “Just looking”. [h3]Find What You’re Looking...
Protecting yourself against petty lawsuits, finding employee evaluation forms, hiring better salespeople, and more. [h3]Get creative to cut down on walk-ins with drinks, cell phones[/h3] [dropcap...
Magnets help with gem identification; partner with other business; more.
Answer 'yes' to every one of these after each sale, says Shane Decker.
Stop wasting money, and start protecting your business with Laurie Owen's quick and easy bill-paying checklist.
David Geller's tale of two stores highlights the importance of GMROI.
Shane Decker explains why diamonds are cheap. (Part 2 of 2)
Buying a traffic-counter, dealing with overtime issues, what to do when two employees want the same day off, and more. [h3]One Fish. Two Fish. Red Fish...
Hire the right numbers people, says Laurie Owen.
Our expert cures your ads [b][h2]Patient History [/b][/h2]Beaudet Fine Jewelry is located in Eugene, OR, and promotes itself as the town’s premier jeweler with its beautiful custom...
David Geller shares how to sell more and charge more for custom work.
Make that 5 percent count!
Exactly why “Can I help you?” is so bad, industry “shrinkage” rates, when customers turn down custom designs, and more. [h3]What’s Wrong With This?[/h3] [dropcap cap=Q.][h4][b]At...
Do you have what it takes to be a top performer? asks Laurie Owen.
Match the length of the loan to the life of the asset, says Laurie Owen.
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