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IN THIS SPECIAL HOLIDAY wrap-up episode of Over-the-Counter, Kyle tells the story of a woman whose father brought her a merry Christmas surprise by paying off an item that she hadn’t quite paid off on layaway. He also tells of a small watch repair service, provided for free, that provided a meaningful lesson for a young boy and an unexpected reward for a generous jeweler, as well as the most memorable holiday sale that took place in Kyle’s own store — an $80 gold rose to an extremely special couple.

Says Kyle: “No matter what stage of the business you’re in, we all have the power to take in these simple, subtle, quiet moments that change people’s lives. We are privy to people’s most important and cherished moments and memories, which is what makes this the greatest business to be in.”

In the highlight above, sample the first 90 seconds of Kyle’s latest podcast, wrapping up some of the most memorable sales of the holiday season. Or check out the entire podcast below. Want to receive all our podcasts on your mobile device? Use the icons below to sign up on Apple Podcasts, Google Play, Stitcher or your favorite podcast player.

OVER THE COUNTER (EPISODE 6): CHRISTMAS REVIEW (8:28 MINUTES)


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Kyle Bullock is a fourth-generation jeweler who manages Bullock's Jewelry in Roswell, NM. He is also a best selling author, speaker and performer, and small business coach. To contact him, email him at KyleRBullock@gmail.com.

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Podcast Highlight: Why Jewelers Need Help — Lots of It – on Social Media

To prove it, ask yourself a few questions.

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DO JEWELERS need more social media help, perhaps even full-time support? In the latest episode of The Barb Wire Barbara Palumbo and host Ben Smithee of The Smithee Group answer in the affirmative.

In this short excerpt, Ben takes listeners through the series of questions he uses to convince jewelry store owners that they need to invest more resources in boosting their social media presence.

Catch the full podcast below.

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The BARB WIRE (EPISODE 10): BEN SMITHEE (65:02 MINUTES)


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Podcast Highlight: The 365-Day Challenge That Will Guarantee You Six Figures in Sales

Sounds great, right? But remember — you can’t miss a day.

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HOW CAN YOU GUARANTEE remarkable improvement in both the quality of your online content as well as the returns you get from it?

In this excerpt from the latest episode of The Barb Wire, Ben Smithee, CEO of digital consultancy The Smithee Group, presents a 365-day challenge that he says will ensure you a six-figure improvement in income.

Catch the full podcast below.

The BARB WIRE (EPISODE 10): BEN SMITHEE (65:02 MINUTES)


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Podcast Highlight: Why Do So Many Jewelers Love to Complain About Their Customers?

It’s one of Ben Smithee’s two pet peeves.

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WHY DO SO MANY jewelers love to complain about their customers? It’s one of the pet peeves of Ben Smithee, CEO of digital consultancy The Smithee Group.

In the latest episode of The Barb Wire, he shares his exasperation with host Barbara Palumbo. Addressing a hypothetical complaining jeweler, he says: “Dude, you own a business. These are the people who are driving your business. Why do you complain about the people who are putting you in a pretty good situation financially? Even on a bad year.”

Catch the full podcast below.

The BARB WIRE (EPISODE 10): BEN SMITHEE (65:02 MINUTES)


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