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Shane Decker

22 ‘Sale Killers’ That Every Jeweler Must Avoid

They can derail any sale if you’re not careful.

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22 ‘Sale Killers’ That Every Jeweler Must Avoid

I’ve written in the past about the positive things you can do to close sales. But here are the “sale killers” that can derail any sale if you’re not careful. 

1. The client isn’t asked to buy. This is the No. 1 sale killer in our industry. 

2. You leave the client to go get something you need for your presentation. If you take the product with you, you’ve told the client you don’t trust them.  If you leave it, it makes them nervous because they feel like they have to guard it.

3. Interruptions.  You’re in the middle of a presentation and another salesperson walks up and says, “Do you have Mrs. Jones’ appraisal ready?”

4. Doing a price presentation instead of selling the quality of the item or making the presentation about the client.  If you focus on the price, the client thinks you are pre-judging their ability to purchase or that you can’t afford it yourself.

5.  Negotiating when it’s not needed.

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6.  Lack of product and gemological knowledge. If the client knows more than you do, that’s a sale killer.

7.  Lack of teamwork.  Whether it’s calling someone in for an assist, someone who has more technical knowledge, someone who’s a runner to help clean and polish jewelry for you, or someone to help close, don’t be afraid to ask for help.

8.  A bad attitude.  If your attitude sucks, stay home.  If you have a great one, bring it to work and share it. 

9.  Being too pushy. You can be professionally aggressive and polite, but not pushy.

10.  Doing a show-and-tell presentation.  You can’t just tell them about it and teach them; you have to know how a sale works and sell.

11. Huddling. Subconsciously, the client feels left out and possibly uncomfortable. Disperse.

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12.  Store floor vacancy.  The client comes in and there’s no one to greet them. 

14.  Your inability to handle objections.

15.  Not selling company benefits (reasons to buy from your company).  This gives the client peace of mind and freedom from risk that they’re in the right store. 

 

16.  Not using value-added statements and proving the price on the tag is real.

17.  Doing busy work.  This should never be more important than your clients.

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18. Not spending enough time with the client. 

19.  Not recognizing the 30-second window when the client is ready to purchase.

20.  How you handle the jewelry in front of the client.  Show respect.  Wear white gloves; take it out gently, put it back in gently.

21.  Not working well with the “just looking” client.  Too many times, they’re left unattended.

22.  Not asking enough relationship and selling-specific questions.  Always get the client to talk.  Make the presentation about them. 

Solve these issues in your store and you’ll solve the problem of sale killers!

Shane Decker has provided sales training to more than 3,000 jewelry stores. Shane cut his teeth in jewelry sales in Garden City, KS, and sold over 100 1-carat diamonds four years in a row. Contact him at [email protected]

Shane Decker has provided sales training to more than 3,000 jewelry stores. Shane cut his teeth in jewelry sales in Garden City, KS, and sold over 100 1-carat diamonds four years in a row. Contact him at [email protected].

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SPONSORED VIDEO

Wilkerson Testimonials | Zadok Master Jewelers

Stick to the Program — And Watch Your Sales Grow

When Zadok Master Jewelers in Houston, Texas, decided to move to a new location (they’d been in the same one for the 45 years they’d been in business), they called Wilkerson to run a moving sale. The results, says seventh-generation jeweler Jonathan Zadok, were “off the charts” in terms of traffic and sales. Why? They took Wilkerson’s advice and stuck to the company’s marketing program, which included sign twirlers — something Jonathan Zadok had never used before. He says a number of very wealthy customers came in because of them. “They said, ‘I loved your sign twirlers and here’s my credit card for $20,000.’ There’s no way we could have done that on our own,” says Zadok. “Without Wilkerson, the sale never, ever would have come close to what it did.”

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