Yesterday, as a sort of joke at the tail end of a string of emails, I sent Boss Man/Head Honcho David Squires a screen shot of the word "taskmaster" and suggested it was a suitable definition for him. (I give him a hard time, but outside of being a Yankees fan he's actually a very good guy and boss):
Insure a Lifetime Relationship with Your Customers
Written by Chris Burslem
Like a lot of people, I tend to be skeptical of extended service contracts. Consumer Reports calls them a sucker’s bet, “a poor deal for almost every product.” So it was with a wary eye that I opened a recent press release from Assurant Solutions promoting their “care plans” for jewelry.
Your New Customer Service Coach: Mickey Mouse?
Written by Ralf Kircher
Actually, I do what I’m about to say a disservice with the touch of sarcasm in the headline above.
A female client is having an allergic reaction to a stainless steel Rolex. Says it is the clasp area. Claims it is a nickel reaction ... Is there nickel in the bracelet? It does not sound right to me. Otherwise, what might be causing this?
In 2006, a Duke University researcher did an experiment which showed that more than 40 percent of the actions people performed each day weren’t actual decisions, but habits.
