Customer service makes or breaks a business. Occasionally you have to think outside of the box or go to the extreme to make a difference, so...
De Beers: Helping or Hurting? It is clear by the actions they have taken that De Beers is extremely scared of what lab-grown diamonds could do...
Am I Okay? Something I wish I could wrap my brain around more is finding a barometer for how we are doing as a company. Sure,...
Just Not Fun Anymore I am insanely jealous of anyone working in this industry who still enjoys their work. After 40 years, I no longer do....
Is Online the Enemy? Customers are educating themselves online — maybe they buy, but many are disappointed. Eventually it’ll all balance out. Some things will be...
On “Road Warriors” I am a road rep for the last 30-plus years. One issue I have is the lack of voice for salesmen in all...
Learning Buddies Because of the incredible stories and innovations I read about in your magazine, I am constantly spinning my thoughts around change and new directions....
Ch-Ch-Changes Millennials are tough. They don’t mind spending money on tech gadgets but don’t seem to have a lot of interest in jewelry. — Charles Hood,...
Salute to Service I think there is a lesson to be learned concerning the personal service that makes our industry stand apart. With big box retailers...
Do Us All a Favor and Quit There is a store across town where the owner insults people and runs them off on a daily basis....
Helping Hands Seeing how our jewelry family has stepped up to help after the flooding in Houston (through groups like Jewelers Helping Jewelers) is just awesome!...
I WOULD LIKE to tell you about my “eureka” moment. A young man came in looking for an engagement ring. At the time, I had about...
Platinum Never Changes In June’s “Web Browser”, we were surprised the first “outrageous” answer was, “There’s no such thing as white gold.” This statement is actually...
Online Sustenance I really enjoy the online articles in between issues. It helps tide me over until next month! Keep it up. We love INSTORE! —...
To-Do List I loved the last issue! After I finished reading it, I wrote down 25 things to follow up, consider, or inquire about. You are...
Social Sadness I am continually shocked at the level of vitriol expressed on social media. I can’t imagine people would verbalize what is so freely posted....
An Open Letter to Young Jewelry Store Owners Don’t get locked into a narrow focus on merchandising, types of metals, or even stone types. Keep your...
Don’t Forget Fashion I think a lot more retailers will be getting out and also many companies closing down. They are all competing for the same...
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